We ship worldwide as long as shipping services are available to your location at the time of ordering.

In the event that we are unable to ship to your location, we will reach out to let you now immediately .

We aim to ship all orders within 1-3 business days.

After we ship your order, the processing and transit times of the courier will determine how long you order will take to arrive.

If your order will be delayed for any reason, we will contact you to let you know, and provide an updated timescale.

Returns and exchanges

You may exchange any item purchased online within 30 days for a $15.00 charge to cover shipping and handling. We ask that you please call us in advance so we can check that we have the item you’re requesting in stock and other details.

We want you to be happy with your purchase from Big Bear Trading Company®. If you are not completely satisfied, you may return any item purchased online within 30 days for a full refund. Please enclose a copy of your receipt, and be sure to include a daytime phone number and email address. Items returned for refund or exchange must be in original condition and packaging.

Send the original item with receipt, along with your street address and daytime phone number and email address to:

Big Bear Trading Company®
ATTN: Returns/Exchanges
PO Box 1538
Banff, AB

Please email us if the item we shipped is defective. We will exchange the item or issue a full refund plus shipping cost. We handle defective items on an individual basis.

Please email with any additional questions.